For the past 10 years, Mando has played a fundamental role in guaranteeing the success and smooth running of the world famous McDonald’s Monopoly promotion, helping the brand to reward millions of prizes throughout the country. Client: McDonald’s Our Role: fixed fee, customer service, prize management Country: UK Website: www.mcdonalds.com The Challenge Due to the scale of the campaign alongside the high consumer expectations, the brand has to constantly better its offerings whilst meeting demanding commercial targets. The Solution The team plays an integral role with customer service, prize management and fulfilment which includes following the high security measures and protocol involved with the redemption management and verification of applications received. The brand also benefits greatly from our preferential banking rates. The Outcome Mando regularly adds value to proceedings by expertly and cautiously fulfilling cash prizes whilst carrying out impeccable customer service for any queries. Providing expert analysis through evaluating the promotion to help sustain its position as the world’s most rewarding promotion.